15+
Years Experience
GCC
Market Specialist
Up to 30%
Sales Growth
Customer
Experience Focused
ABOUT THE FOUNDER
Retail is evolving.
So should your strategy.
I'm Svetlana Bursuc, founder of Retail Makeover Pro, and I help retailers across the GCC transform their business by fixing what holds growth back - from stagnant KPIs and poor customer experience to weak staff performance and slow execution.
With over 15 years of retail experience and a proven track record of delivering measurable results. I partner with brands to build high-performing stores, engaged teams, and loyal customers.
WHAT WE DO
Tailored solutions. Real impact.
Retail Transformation
End-to-end retail strategy designed to improve performance, profitability, and customer loyalty.
Customer Experience & Mystery Shopping
Evaluate, enhance, and elevate customer journeys and service standards in-store.
Visual Merchandising & Store Standards
Create visually compelling, shoppable environments that drive traffic and converstion.
Performance Acceleration
Boost team performance and sales through coaching, KPI alignment, and action plans.
What Retail Leaders Say
Empowering retailers across the GCC with data-driven consulting and operational strategies that deliver sustainable growth.
"Svetlana’s insights into visual merchandising completely transformed our Dubai branch. The customer journey is now seamless and intuitive."
Retail Director, Fashion Chain – Dubai
+18% conversion in 6 months
"The shift in our staff performance was immediate. Svetlana doesn’t just suggest strategy; she ensures and tracks operational excellence."
Operations Manager, Luxury Retail – Riyadh
+25% Staff Productivity Index
"Our mystery shopping results were stagnant for years until the Retail Makeover Pro team stepped in and redefined our service standards."
Managing Director, Electronics Hub – Qatar
94% Customer Satisfaction Score
Brands We’ve Supported
Partnering with leading retailers across the GCC to drive innovation and excellence.